Make sure your customers can order from you online. If they can't order from you online, make sure they can order by phone or by fax. You're in the business of making it easier for your customers to do business with you! Your challenge is to analyze how easy it is for customers to get what they want from you. Have you ever tried to buy something from yourself? Go through the process. Have your staff go through the process. Survey your customers; how did they feel about their first experience with you? Compile your notes and discuss your findings. Then, fix what’s broken.