Brand Conversations: Not Just On Your Twitter Feed

social media marketing

Are you in charge of running a company’s social media campaign? If so, you know that your brand receives all kinds of feedback from followers on social media.

In day-to-day monitoring and community management, social media managers are faced with both positive and negative mentions about their brands. From complimentary praise to harmful attack, social media feeds reflect what people think, feel and write about brands and products.

For marketers, this is of top concern. They should be aware of how their brand is being perceived. The three Cs for marketing teams are Content, Conversations and Community. How is the brand developing content? How are marketing teams leading and responding to brand conversations? What’s the community vibe of a particular product and brand?

Dedicated Twitter feeds, like the Twitter stream of iAcquire NYC, are growing in practice; Facebook pages are optimizing the use of social opt-ins and digital marketing firms are selling social services to clients across the entire online spectrum.

But it’s not the only thing. Where’s the conversation about your company happening? It isn’t just on your social media stream. It’s happening in forums, online webinars, LinkedIn chains, street level marketing events and brand-sponsored tours. How can brands utilize these areas to drive partnerships, bring in new customers and offer up new branding opportunities? Let’s take a look:

Buzz Marketing (aka Word of Mouth Marketing)

As Forbes rightly points out, word of mouth marketing just keeps getting better. Why? It’s a sign that a company is doing something right, and many people are driven to want its product or service. Brands can use teaser and buzz marketing campaigns to build conversations around some of their customers’ best testimonials. For years TV ad campaigns have used customer testimonials. More recently, there are buzzworthy tee-shirt campaigns in urban centers, delivering messages (and sometime free swag) to passers-by.

Street Marketing

Consumer brands should look to street marketing activities for many of their offline campaigns. They can set up booths at city festivals, sponsor local industry functions, and align themselves with local non-profits or worthy causes to boost their community partnership standing.

Marketing Forums

Marketing leaders on all fronts should follow industry insights to benefit their daily roles. LinkedIn hosts a number of industry forums to follow, as do local professional associations. Global and international associations have forums worth following, too.

TV Advertising

A great TV campaign can spark online and offline conversations about your brand. A great product, along with a great message, good timing and a link to the current cultural zeitgeist will help any TV ad campaign. From “Where’s the Beef’ years ago to the best TV ads of 2013, great TV ads can capture a brand’s audience and get them talking about and engaging with the brand. TV ain’t dead yet.

Industry Webinars

Marketers can learn a lot from hosting, sponsoring and participating in online webinars. Direct feedback from customers, competitors, and potential new business partners is invaluable to marketing teams. The key to making a webinar valuable is understanding essential industry topics that need further discussion. If your timing is right, then your webinar can have long-lasting benefits. Set it up with a provocative title, invite the best marketers, and host it with one of these top webinar platforms.

Once marketers spend some time off Twitter, Facebook and Pinterest, they may find there is another, sometime deeper, discussion taking place. Online and off, it’s time to manage the discussion of your brand, with the audience that suits your company best.

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Guest post by Lucy Kim. Lucy is a mom and avid environmentalist who runs a social media company from her home.

Social Media Gone Bad: I’ll Like Your Page, if You Like Mine

Marketing Ideas Social Media Backliking

An interesting thing happened to me the other day. In the course of performing routine search engine marketing tasks, I received a message from someone who had just “liked” one of my Facebook fan pages, Marketing Ideas 101. The message read:

“Hey, I just liked your Facebook fan page! Please like mine back!” ~ Random

Now, I don’t know about you, but every time this happens to me, I feel awkward. What if I look at this person’s page and determine it’s junk? What if it’s spammy? What if it holds little value in the world at all? The burden! The obligation! All from a single note from someone I’ve never met!

Gasp. What if I don’t like their page?

I try to bring value to my websites. I try to inject interesting content, helpful tips and a wealth of wisdom in my contributions to the Internet community.

In addition, it takes a lot to “wow” me. I’ve never just “liked,” or “followed,” or “retweeted” someone just to be nice. Oh, wait..that’s not true.

In The Beginning

In the world of search engine marketing (SEM, commonly and erroneously referred to as SEO the same way everyone insists on calling all facial tissues “Kleenex,” there is a technique referred to as “back linking.” Back linking (spelled backlinking, back linking or back-linking, depending on who you talk to) is an activity whereby you add your website to niche directories, submit articles, post videos and podcasts, post blog comments and more – all of which include one-way links back to your website.

Of course, the result is simple to guess. The more conduits leading back into your website, the more traffic you have, and the more conversions (sign-ups, comments, calls, sales, etc.,) you should receive, right? That’s the theory, in a nutshell.

Well, humans are ingenious beasts. It wasn’t long before people figured out you could swap links and accomplish similar results. Google caught on, slapped everyone, and reciprocal link campaigns lost their value.

Then came link farms, where links between sites were less direct, placing sites in a circular chain of links. Google figured that out too, mostly.

During all this, social media was blooming. Blossoming. Exploding.

One booming social channel was called Twitter. Maybe you’ve heard of it? Personally, I resisted Twitter at first. The notion of a glorified text messaging system seemed a faddish time-eater to me. As a business owner and father of four, I am busy enough as it is. Eventually, I gave in, signed up and thus began my fall from grace.

I Blame Twitter

From day one, I began to see the “if you follow me, I’ll follow you” phenomenon in Twitter. Being new to Twitter country, I took this virtual exchange with random strangers to simply be part of the Twitter culture. “This is what you do with Twitter,” I said to myself. To play the game, you must first learn the rules and I figured following random people (especially if they followed you) was how you played the game.

Occasionally, I would see a Twitter account that did not follow this pattern. Usually, this person was a celebrity, so they would have a million followers in contrast to the five people they were following. These examples were not the norm, however.

Enter Facebook

Born two years earlier than Twitter, Facebook was all about connecting friends. As time passed and dreams of monetization increased, fan pages were created. As fan pages were created, people and companies began to realize the power of “likes.” This power – similar to Twitter, whereby a broadcast became more powerful with the growing size of the fan base – was a real turn-on to anyone who understood the marketing principles of exposure and amplitude. Want to extend your reach on the most popular social network on the planet? Get more “likes.”

How do you get more “likes” you ask. Provide greater value. Increase your engagement. Maintain dialogues. Be entertaining. Be remarkable. “All that takes work, Matt!” you say. “What if we just trade ‘likes?’ That sounds easier.” True.

Welcome to “Back Liking”

I see a problem with reciprocal “like” campaigns. For one, social media is supposed to be about connection and engagement; not spamming. It’s similar to getting spam on your cellphone. Your cellphone is a very personal conduit into you, like your Facebook news feed. Who wants it junked up with spammy broadcasts and solicitations? Yuck.

Another problem with “like” reciprocity campaigns is the dilution of your “like” power. How can anyone trust you as a person of influence if you “like” 3,000 pages and many of them are junk or of little value. If you have “liked” 3,000 quality resources, that’s another matter; good for you.

Afterglow

This brings me back to my initial point. “Liking” someone back out of pure reciprocity and not from a place of belief in them or their message:

  • squanders your influence (a currency advertisers pay social networks handsomely for),
  • soils your news feed (and your attention) with posts and ads irrelevant to you, and
  • fails to reflect you and your tastes accurately.

I believe one of the best ways we can shine in the world – including the virtual world of social media – is to show integrity in our communications with others. Our daily challenge is to bring that integrity to every corner of our presence, both online and offline.

The next time someone asks you to “like” them back, make sure you can do so with a true heart and a clear conscience.

In support of your efforts,

Matt


Matt Schoenherr is a husband, father of four, marketing consultant and founder of Marketing Ideas 101. As a student, teacher and published author, Matt supports the worthy goals of service and commerce in the small business and nonprofit communities. Creative marketing ideas and marketing strategies may be found at MarketingIdeas101.com.

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Reference
Photo cropped from the work of Justin Blanton, http://hypertext.net/photos/112.