The last decade has seen a huge change in the landscape of retail worldwide. E-commerce websites have become pretty much ubiquitous and many consumers source most of what they need online. This shift in consumer behavior has been heavily influenced by the improvement in technology in terms of computers but most especially on phones. Previously, cell phones were used predominantly for making and receiving calls or text messages. Today, this couldn’t be more different.
Cell phones of today are referred to as smartphones and rightly so as there is little that they don’t do or influence in day to day life. Smartphones have radically come down in price also and so they are accessible to a larger portion of people.
The proliferation then of phone and tablet apps could be seen as another problem for offline or bricks and mortar retailers but in actual fact this need not be the case. With greater access to consumers, offline retailers need to look at this as an opportunity for them to reach out to consumers like never before. Research shows that consumers that use and engage on apps are more likely to spend higher amounts of money so it is definitely something that should not be ignored. Retailers need to focus on how phone and tablet apps can make the retail experience a better one when the customers are actually in the store in order to capitalize on the changing times.
This infographic from Storetraffic Retail Solutions aims to show how the app revolution is not confined to online retail, meaning that it is something that offline retail store owners should not ignore. Check it out to learn more!
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