If you aren’t doing so already, casually survey all clients before they cash out. Kindly request their permission to ask them basic questions about their occupation, their use of time, the reason why they’re in front of you, what they like (and would improve) about their experience, and so on. This will … Read more
Conduct exit interviews anytime you have an employee submit his resignation. In conducting this survey, you begin to determine where you’re falling short in keeping your people. Often, you’ll find that money isn’t the top issue. What you’re looking for is how you are able to improve your internal marketing. How do … Read more
Mystery shop your competition. Mystery shopping is shopping with your competition, under the cover of anonymity, with the intent of seeing how they perform. Consider this marketplace espionage. While much less direct than simply introducing yourself and swapping stories about successes and follies, this still gives you vital information about what they’re … Read more