Are you in charge of running a company’s social media campaign? If so, you know that your brand receives all kinds of feedback from followers on social media.
In day-to-day monitoring and community management, social media managers are faced with both positive and negative mentions about their brands. From complimentary praise to harmful attack, social media feeds reflect what people think, feel and write about brands and products.
For marketers, this is of top concern. They should be aware of how their brand is being perceived. The three Cs for marketing teams are Content, Conversations and Community. How is the brand developing content? How are marketing teams leading and responding to brand conversations? What’s the community vibe of a particular product and brand?
Dedicated Twitter feeds, like the Twitter stream of iAcquire NYC, are growing in practice; Facebook pages are optimizing the use of social opt-ins and digital marketing firms are selling social services to clients across the entire online spectrum.
But it’s not the only thing. Where’s the conversation about your company happening? It isn’t just on your social media stream. It’s happening in forums, online webinars, LinkedIn chains, street level marketing events and brand-sponsored tours. How can brands utilize these areas to drive partnerships, bring in new customers and offer up new branding opportunities? Let’s take a look:
Buzz Marketing (aka Word of Mouth Marketing)
As Forbes rightly points out, word of mouth marketing just keeps getting better. Why? It’s a sign that a company is doing something right, and many people are driven to want its product or service. Brands can use teaser and buzz marketing campaigns to build conversations around some of their customers’ best testimonials. For years TV ad campaigns have used customer testimonials. More recently, there are buzzworthy tee-shirt campaigns in urban centers, delivering messages (and sometime free swag) to passers-by.
Consumer brands should look to street marketing activities for many of their offline campaigns. They can set up booths at city festivals, sponsor local industry functions, and align themselves with local non-profits or worthy causes to boost their community partnership standing.
Marketing leaders on all fronts should follow industry insights to benefit their daily roles. LinkedIn hosts a number of industry forums to follow, as do local professional associations. Global and international associations have forums worth following, too.
A great TV campaign can spark online and offline conversations about your brand. A great product, along with a great message, good timing and a link to the current cultural zeitgeist will help any TV ad campaign. From “Where’s the Beef’ years ago to the best TV ads of 2013, great TV ads can capture a brand’s audience and get them talking about and engaging with the brand. TV ain’t dead yet.
Marketers can learn a lot from hosting, sponsoring and participating in online webinars. Direct feedback from customers, competitors, and potential new business partners is invaluable to marketing teams. The key to making a webinar valuable is understanding essential industry topics that need further discussion. If your timing is right, then your webinar can have long-lasting benefits. Set it up with a provocative title, invite the best marketers, and host it with one of these top webinar platforms.
Once marketers spend some time off Twitter, Facebook and Pinterest, they may find there is another, sometime deeper, discussion taking place. Online and off, it’s time to manage the discussion of your brand, with the audience that suits your company best.
Guest post by Lucy Kim. Lucy is a mom and avid environmentalist who runs a social media company from her home.